AARP West Virginia – Helps people 50 + and their families through caregiver support, financial security enhancement, consumer protection and advocating for in-home services. Call 1-866-277-7458, email or visit

AARP Fraud Watch Network – Gives you access to information, scam alerts and tips about how to protect
yourself and your family. Call the Fraud Fighter Call Center at 1-877-908-3360.

Adult Protective Services, Department of Health and Human Resources (DHHR)  – For mentally and/or physically incapacitated adults. Call any local DHHR office or 1-800-352-6513. Visit

Aging & Disability Resource Network – Provides information about access to and availability of independent living and long-term care resources in local areas and assistance with applications for those programs. Call 1-866-987-2372. Visit

DHHR Medicaid Fraud Control Unit – Conducts criminal investigations into financial exploitation by caregivers and facilities. The tipline is: 1-888-Fraud-WV or 304-558-1858.

Disability Rights of West Virginia (formerly West Virginia Advocates) – Dedicated to protecting and advocating the legal rights of West Virginians with disabilities. Services are confidential and free of charge. Call 1-800-950-5250. E-mail Visit

Federal Trade Commission – Consumer protection agency on unfair business practices in the marketplace. Visit and

Legal Aid of West Virginia – A nonprofit legal advocacy group serving low income West Virginians. Call 1-866-255-4370. Visit

Office of Health Facility Licensure and Certification (OHFLAC) – Inspects licensed nursing homes and participating nursing facilities. Call 304-558-0050. Visit

Seniors Against Investment Fraud (SAIF)– A program of the Securities Division of the West Virginia State Auditor’s
Office. Call 1- 888-724-3982 for more information or to report potential investment fraud. Visit

WV Attorney General’s Consumer Protection Hotline – For victims of consumer fraud, telemarking, or internet
scams,identity theft, fake check schemes and preneed funeral fraud. Hotline: 1-800-368-8808. Visit

West Virginia Coalition Against Domestic Violence – Consists of 14 licensed domestic violence programs to
provide free, confidential services to victims of domestic violence (including financial exploitation).
For information on services in your area, visit or call the National Domestic Violence Hotline at 1-800-799-SAFE.

WV Long-Term Care Ombudsman Program – Advocates on behalf of residents of nursing, assisted living and legally licensed homes. Complainants can request their names not be identified. 1-800-834-0598 ext. 2135

WV Partnership for Elder Living – A policy development project that convenes groups of professionals in the field of aging services and care around specific issues related to helping West Virginians age with dignity and purpose.
Visit or call 304-542-2116.

West Virginia Senior Legal Aid – Provides free civil legal aid sevices for senior West Virginians age 60 and over. Call
1-800-229-5068. Email Visit

WV SHIP (State Health Insurance Assistance Program) – a federally funded grant program through the Administration for Community Living that educates and assists Medicare beneficiaries and their family members with understanding their benefits through local, free, confidential, objective Medicare counseling and outreach.  Call 1-877-987-4463 or 304-558-3317. Visit

WV SMP (Senior Medicare Patrol) – a federally funded grant program through the Administration for Community Living that provides outreach, counseling, and education to Medicare beneficiaries and their family members to prevent, detect, and report health care fraud, errors, and abuse. Call 1-855-254-1720 or 304-558-3317. Visit

Faith in Action of the Greater Kanawha Valley – Provides a variety of services to people in Kanawha and Putnam counties based on the availability of volunteer caregivers to fulfill the requested needs. Call 304-881-7253, email or visit